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Privacy Policy

Information collected

Revolution Energy collects information that you give when you access our website, enroll for electric service, respond to a survey or submit a form. The information includes, but is not limited to, your name, contact information, service address, and billing information

Please read the following terms and conditions ("Terms and Conditions") regarding the use of this Website. This Website and its contents are the property of Revolution Energy and/or its, affiliates, subsidiaries or assigns. This Website and its contents are protected without limitation pursuant to United States and foreign copyright and trademark laws. By accessing this Website, you agree to the following terms and conditions. If you are not able to comply with the terms, conditions and policies specified herein, please discontinue your use of the Website.

Use of information

Your information is collected to help ensure that we provide timely and efficient customer service. Revolution Energy will also use your feedback to improve our website and develop effective advertisements. We take our commitment to provide excellent customer service very seriously and this information helps us to respond more effectively to your needs. We may combine non-personal information which has been collected automatically (such as through cookies) with your previously submitted personal information. We may also enhance or merge your personal information with data obtained from third parties to: identify popular website features, improve our marketing efforts, analyze website usage, develop our product offerings and customize our website layout, content and services. We believe that all of this helps Revolution Energy better meet your needs and attract new customers.

Sharing information with other businesses

From time to time, we may send you an offer on behalf of another business but in this situation, we don’t give them your name, address, telephone number or email address. Also, when companies acquire other businesses, sell all, or portions of their business, customer information generally is one of the transferred assets. If Revolution Energy or its assets are ever transferred through merger, acquisition, bankruptcy, or any other change of corporate control, then your customer information would, of course, be one of the transferred assets. Aggregated and statistical data regarding our website visitors may be shared with our partners. For example, we may let a partner know that approximately "50,000 people visited one of our web pages in connection with a certain joint promotion."


Please be advised that all employees, contractors and other companies engaged by Revolution Energy for work that involves access to personal information are contractually required to keep the information confidential and are not permitted to use it in any way other than what is necessary to perform their work for Revolution Energy.

Special information requirements placed on Retail Electricity Providers

All retail electric providers ("REPs") in Texas are prohibited from disclosing or selling confidential customer information, including customer name, address, account number, type or classification of service, historical electricity usage, expected patterns of use, types of facilities used in providing service, individual contract terms and conditions, price, current charges or billing records. This prohibition does not apply to the release of information under certain circumstances as required by law, including a release of your information to the Public Utility Commission of Texas, our agents, consumer reporting agencies, energy assistance agencies, law enforcement agencies, the Electric Reliability Council of Texas or your Transmission and Distribution Utility. Other than as set forth herein, only with your consent will your information will be shared with other retail REPs, aggregators or third parties.

Security regarding credit cards, billing and other sensitive information

Revolution Energy takes security seriously and we have implemented numerous precautions to help protect your information. You can only access your account on our website through your email address and an encrypted password. We recommend that you do not share your password with anyone. Even though we maintain a secure website, we strongly encourage you to keep your Revolution Energy password confidential. If for any reason whatsoever you feel your Revolution Energy password has become compromised, please contact us immediately. In addition, your personal information is kept on a secure server to which only selected Revolution Energy employees and contractors have access. Lastly, we encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal information is kept secure as it is transmitted to us.

Cookies

To facilitate and customize your experience with our website, we store cookies on your computer. A cookie is a small bit of information that is typically stored on your hard drive which enables us to remember your previous visits, in the same way that a shopkeeper would remember your face the next time you visited their store. We use cookies to save you time as well as to track your interests by learning which Revolution Energy's web pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies.  Please note that if you decline or delete these cookies, some parts of our website may not work properly.

Referrals

Occasionally Revolution Energy may offer a referral program which gives you the ability to forward to your relatives and friends promotional opportunities or other information from our website. The information that you provide to facilitate this communication is used only that time and is not retained by Revolution Energy, except where we obtain consent from the people you have referred to receive communications from us.

Customer service feedback

If you provide feedback to our customer service representatives, you will be asked to supply your account information for our record keeping and follow-up.

For protection of Revolution Energy and others

We may release personal data, including account information, when we believe such release is appropriate to comply with applicable laws, regulations or judicial orders, or to protect the rights, property, or safety of Revolution Energy, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Revolution Energy also reserves the right to share your information to respond to legitimate information requests by governmental authorities or where required by law or regulation.

Children's privacy

Minors under the age of 18 are not allowed to enroll for our services. Revolution Energy does not knowingly collect information from anyone under the age of 18.

Links to other sites

Revolution Energy's website contains links to other websites however we are not responsible for the privacy practices or the content of such websites. Please carefully read the privacy policies of each website you visit.

Surveys and promotional emails

From time to time, we may contact you about an opportunity to complete a voluntary survey about your electricity needs. Also, Revolution Energy may send emails describing new products, promotions or events. These notifications are optional, and you may opt-out of them at any time.

Your solicitation preferences

During enrollment, you are given the opportunity to indicate whether you wish to receive future email solicitations from us. We will respect your choice however we still may send emails for other reasons such as responding to service requests or communicating with you regarding your account. You may inform us of your preference not to receive solicitations by calling or sending us an email as follows:

E-mail: care@joinarevolution.com
Phone: (888) 374-1776 toll-free

Revolution contact information

Whether you're a new or loyal customer, we want to hear from you! You can contact us by any of the methods set forth below:

Acceptance of our Privacy Policy

By using Revolution Energy's website, you signify your acceptance of our Privacy Policy. If you do not agree with the terms set forth herein, please do not use Revolution Energy's website or submit any personal information. The English version of our Privacy Policy shall prevail in case of conflicts between it and any translation.

Occasionally, our information collection/usage practices may change and therefore we reserve the right to update our Privacy Policy from time to time. If you have concerns about how your information is used, please check back at our website periodically to review this Policy.