First, welcome to the Revolution Energy family!

Your first bill will be generated after your local Transmission and Distribution Utility (TDU) provides us with your initial meter reading and your first scheduled meter reading. Once we receive that information, we'll prepare and send your bill.

Your payment due date will be 16 days from the bill date shown on your invoice.

If you're enrolled in AutoPay, your payment will be automatically processed on the due date. If you're not enrolled in AutoPay, you can pay your bill online, by phone, or by mail.

Your payment is due 16 days from the invoice date shown on your bill.

To avoid late fees and potential interruption of service, please ensure your payment is received by the due date. Payments received after the due date may be subject to a 5% late payment fee, as permitted by your Terms of Service.

Great question! Let's use the sample bill below as an example.

The Usage section shows your current and previous meter readings, along with your electricity usage for the billing period. In this example, the customer used 135 kWh of electricity during the billing cycle.

Charges

1. Revolution Energy Charge
   This is the cost of the electricity supplied under your plan. In this example, the customer is on a fixed-rate plan with an energy charge of 8.203¢ per kWh, resulting in an energy charge of $11.07. For customers on fixed-rate plans, the energy charge remains the same throughout the contract term, although the total bill may vary based on usage and changes to applicable delivery charges.
2. Revolution Base Charge
   Some plans include a recurring monthly base charge to help cover the cost of providing service. In this example, the monthly base charge is $4.95.
3. Revolution Usage Fee/Credit
   Depending on your plan, you may receive a bill credit when your usage reaches a certain level or incur a fee if your usage falls below a specified threshold. In this example, the plan includes a $4.95 Minimum Usage Fee when monthly usage is less than 500 kWh. Any applicable fees or credits for your plan can be found in your Electricity Facts Label (EFL).
4. TDU Delivery Charges
   Your local Transmission and Distribution Utility (TDU) delivers electricity to your home or business and maintains the poles, wires, and meters in your area. TDU charges may include usage-based delivery charges, monthly service charges, and other approved delivery-related charges. These charges are regulated and may change over time.
5. Taxes and Other Fees
   After all energy and delivery charges are calculated, applicable taxes and other authorized fees are added to your bill.

Total Current Charges

Add together the energy charges, delivery charges, plan-related fees or credits, taxes, and any other applicable fees to arrive at the Total Current Charges shown on your bill. In this example, the customer's Total Current Charges are $34.97.

Still have questions? Our Customer Care team is always happy to help explain your bill.

Yes. Even if you are enrolled in AutoPay, you will continue to receive your monthly bill. Your bill will show your electricity usage, charges, payment amount, and the date your automatic payment will be processed.

This allows you to review your bill each month before your payment is automatically deducted.

A typical billing cycle is 27 to 35 days, although the exact length may vary from month to month.

Your billing cycle is based on the meter reading schedule established by your local Transmission and Distribution Utility (TDU). Because meter reading schedules are determined by the TDU, Revolution Energy does not control the start or end dates of your billing cycle.

This is usually your final bill from your previous electricity provider.

When you switch to Revolution Energy, your previous provider receives a final meter reading and bills you for electricity used through your switch date. Any usage after that date will be billed by Revolution Energy.

To confirm, compare the ending meter read date on your previous provider bill with your Revolution Energy service start date. If the dates align, the bill is likely correct.

Yes. Our Average Billing Program helps make monthly electric bills more predictable by spreading estimated annual electricity costs over the year.

Your monthly amount is calculated using your historical usage and may be adjusted periodically. To receive an average billing quote, please wait at least three business days after enrollment and email care@Joinarevolution.com.

Customers must be enrolled in a plan with a term of six months or longer and maintain the account in good standing. Any difference between actual charges and amounts paid through average billing will be settled at contract expiration, after 12 months of service, or when service ends.

An estimated meter reading is used when your local Transmission and Distribution Utility (TDU) is unable to obtain an actual meter reading for billing. In these cases, the TDU estimates your electricity usage, and that estimate is used to calculate your bill.

If an actual meter reading is received later, any necessary adjustments will be reflected on a future bill.

Common reasons for an estimated reading include:

• The meter was inaccessible due to a locked gate or other obstruction.
• An animal prevented safe access to the meter.
• or other conditions delayed the meter reading process.
• A communication issue occurred with a smart meter.

If your bill is based on an estimated reading, it will be identified as Estimated on your bill.

Absolutely! Here are some common electricity billing terms you may see on your invoice.

Units of Measure

kWh (Kilowatt-hour): The standard unit used to measure electricity consumption. Your monthly usage is typically shown in kWh.

kW (Kilowatt): A measure of electricity demand, or how much power is being used at a specific point in time.

kVA (Kilovolt-ampere): A measure of apparent power commonly used for certain commercial accounts. Residential customers rarely see kVA charges on their bills.

Common Charge Types

Energy Charge: The cost of the electricity you use, calculated based on your energy consumption (kWh).

Base Charge: A recurring monthly charge that may apply regardless of how much electricity you use.

Demand Charge: A charge based on the highest level of electricity demand during a billing period. Demand charges typically apply to certain commercial accounts and generally do not apply to residential customers.

Revolution Energy Charges vs. TDU Charges

Revolution Energy Charges: Charges related to the electricity supply and services provided by Revolution Energy.

TDU Charges: Charges from your local Transmission and Distribution Utility (TDU) for delivering electricity to your home or business and maintaining the poles, wires, and meters in your area. These charges are separate from your electricity supply charges and are approved by applicable regulatory authorities.

Other Charges You May See

Late Payment Fee: A 5% fee that may be assessed if payment is received after the due date, as permitted by your Terms of Service.

Sales Tax: Taxes collected and remitted to authorized taxing authorities.

Gross Receipts Tax Reimbursement: A fee associated with taxes imposed on retail electric providers in certain incorporated municipalities.

PUC Assessment: A regulatory fee used to support administration of the Texas electric market.

Minimum Usage Fee

Some plans include a Minimum Usage Fee if your monthly electricity usage falls below a specified threshold. The fee amount and usage threshold vary by plan and TDU service area.

For example, if your plan includes a Minimum Usage Fee when usage falls below 500 kWh, the fee would apply only if your usage is below that level during the billing period.

You can find details about any Minimum Usage Fee, including the applicable usage threshold and fee amount, in your Electricity Facts Label (EFL).

Depending on your account, you may see additional charges on your bill from either Revolution Energy or your local Transmission and Distribution Utility (TDU).

TDU charges are delivery-related charges associated with maintaining and operating the electric infrastructure that serves your location. These charges are separate from your electricity supply charges and may change from time to time.

Additional fees may also apply based on your account activity or services requested, such as, returned payments, late payment fees, or other account-related services.

For a complete list of potential fees and charges, please refer to your Terms of Service, including the Possible Nonrecurring Fees section.

If you have questions about a charge on your bill, our Customer Care team will be happy to help explain it.

Unfortunately, no. Your billing cycle is based on the meter reading schedule established by your local Transmission and Distribution Utility (TDU), and Revolution Energy does not control when those meter readings occur.

After your TDU provides your meter reading, we generate and send your bill. Your payment due date is 16 days from the invoice date.

Because meter readings do not always occur on the same day each month, your billing cycle length may vary slightly, and your due date may also change from month to month.

You can view your itemized electricity usage by logging in to your Revolution Energy online account and selecting "My Bills."

From there, you can access PDF copies of your current and previous invoices. Detailed usage information is typically located on the second page of the invoice and includes information such as your billing period, meter readings, and electricity usage.

If you have trouble locating your usage information or have questions about your bill, our Customer Care team will be happy to assist you.

If you believe the electricity usage shown on your bill is incorrect, please contact our Customer Care team as soon as possible.

Revolution Energy receives meter readings directly from your local Transmission and Distribution Utility (TDU). In some cases, a meter reading may be estimated or require correction. If an error is identified, any necessary adjustments will be reflected on a future bill.

Upon request, we can work with your TDU to investigate the meter reading and determine whether additional review is needed. Depending on the circumstances, the TDU may perform a meter re-read or a meter test.

Please note:

• If the TDU determines that the original meter reading was incorrect, any necessary billing corrections will be made and applicable investigation fees are typically waived.
• If the TDU determines that the original meter reading was accurate, the TDU may assess a fee for certain services, such as a special meter re-read or meter test.
• Meter testing may be available at no charge under certain circumstances, such as when the meter has not been tested within the applicable time period established by the TDU.

You can also visit your TDU's website for information about reading your meter and understanding how your usage is measured.

Our goal is to ensure that your bill is accurate, and we're happy to help guide you through the investigation process if you have concerns about your usage or meter readings.

If you're enrolled in a fixed-rate plan, the Revolution Energy Charge (the energy rate you pay per kWh) will remain the same throughout your contract term, unless otherwise disclosed in your contract documents.

If your bill appears higher than expected, it's important to compare the energy rate shown on the "Revolution Energy Charge" line of your bill rather than the total bill amount.

Even on a fixed-rate plan, your total bill may change due to:

• Changes in your electricity usage
• Changes to applicable TDU (Transmission and Distribution Utility) delivery charges
• Taxes and regulatory fees
• Plan-specific fees or credits

TDU charges are established by your local utility company and approved by applicable regulatory authorities. Because these charges are separate from your energy rate, they may increase or decrease during your contract term.

If you're unsure whether your energy rate has changed, please contact our Customer Care team. We'll be happy to review your bill with you and explain any changes.

A Transmission and Distribution Utility (TDU), sometimes called a TDSP (Transmission and Distribution Service Provider), is the company responsible for delivering electricity to your home or business through the poles, wires, and meters in your area.

In Texas, the major TDUs include:

• AEP Texas North
• AEP Texas Central
• CenterPoint Energy
• Oncor Electric Company
• Texas-New Mexico Power (TNMP)

TDUs are responsible for:

• Maintaining power lines, poles, and meters
• Restoring power during outages
• Reading electric meters
• Delivering electricity to homes and businesses

TDU charges are regulated and approved by the Public Utility Commission of Texas (PUCT). Because these charges are established by the TDU and applicable regulatory authorities, they may increase or decrease from time to time.

You'll see TDU charges listed separately on your bill because they are distinct from the charges for the electricity supplied by Revolution Energy. Depending on your location, TDU charges may include:

• A monthly base charge
• Usage-based delivery charges
• Other approved delivery-related charges

These charges apply regardless of which retail electric provider you choose and are reflected on your monthly bill.

For a detailed explanation of the different charges that appear on your invoice, please see our "How do I read my bill?" FAQ.

That's a common question.

The average price paid for electricity shown on your bill is a calculation required by Texas regulations and is not necessarily the same as the energy rate listed in your plan.

Your plan's energy rate is only one component of your total electricity costs. The average price paid is calculated using your actual bill and includes items such as:

• Your Revolution Energy energy charges
• Applicable TDU (Transmission and Distribution Utility) delivery charges
• Monthly base charges
• Usage fees or credits
• Other charges reflected in the "Charges Before Taxes and Fees" section of your bill

The average price is calculated by dividing your Charges Before Taxes and Fees by your total electricity usage (kWh) for the billing period.

Because the calculation uses your actual monthly usage and includes charges beyond your energy rate, the average price paid may be higher or lower than the rate shown in your Electricity Facts Label (EFL) or contract documents.

For example, if your plan's energy rate is 9.45¢ per kWh, your average price paid may be different after monthly charges, usage-based fees or credits, and TDU delivery charges are included in the calculation.

If you'd like help understanding the average price shown on your bill, our Customer Care team will be happy to walk through the calculation with you.

An Early Termination Fee (ETF) may apply if you cancel or switch from a fixed-term electricity plan before your contract expires.

The ETF amount varies by plan and can be found in your Terms of Service and Electricity Facts Label (EFL).

If you are enrolled in a month-to-month (variable-rate) plan, you may switch providers at any time without an ETF.

Texas customers may also switch to another retail electric provider without an ETF if the switch is scheduled no earlier than 14 days before the contract expiration date. .

If you're considering changing plans or switching providers, our Customer Care team will be happy to review your options and explain any applicable fees.

If you're having difficulty paying your bill, please contact our Customer Care team as soon as possible. Depending on your situation, you may be eligible for a payment arrangement, deferred payment plan, or other assistance options. Visit our Bill & Support page for information.

Dial 211 to learn about utility assistance programs in your area.

Payments received after the due date may be subject to a 5% late payment fee, as outlined in your Terms of Service. If a past-due balance remains unpaid, a disconnection notice may be issued in accordance with applicable regulations.

You can pay your bill online, by phone, or by mail.

We accept:

• Credit card (Visa, Mastercard, Discover, or American Express)
• Debit card
• ACH / Electronic Bank Draft (directly from your bank account)
• Check
• Money Order

To pay online, log in to your Revolution Energy account and select Pay My Bill Now.

You can also manage AutoPay, update payment methods, view invoices, and manage paperless billing through your online account.

Mail Payments To:

Revolution Energy
2020 Southwest Freeway, Suite 325
Houston, TX 77098

For additional payment options or billing assistance, please visit our Bill & Support page or contact Customer Care.

Yes. Revolution Energy offers paper billing at no additional cost.

You may choose to receive your bills and account notifications by mail or enroll in Paperless Billing to receive them electronically.

You can update your billing preferences during enrollment or at any time through your online account.

Once your payment has been received and processed, Revolution Energy will submit a reconnection request to your local Transmission and Distribution Utility (TDU)..

Reconnection times vary based on the type of meter at your location:

• Smart Meter (Advanced Meter): Service is often restored within a few hours.
• Traditional Analog Meter: Reconnection may take 24 to 48 hours, depending on technician availability.

Please note that reconnection times are determined by the TDU and may vary.

If you have questions about the status of your reconnection, please contact our Customer Care team.

Here are the eligible plans that allow you to participate in the program.

• Let Freedom Ring Green
• Allegiance Green

There are two general steps involved:

1) You need to make sure you have executed an Interconnection Agreement with your local Transmission & Distribution Utility (TDU). Once your TDU confirms your system is ready, your excess generation will automatically be sent to Revolution by your TDU.

2) You need to be enrolled into one of Revolution Energy's standard green energy plans, like the Let Freedom Ring Green or Allegiance Green plans.

Once you have executed the Interconnection Agreement with your TDU, your TDU will begin reporting your excess generation to Revolution. Note that it can take up to 3 billing cycles after your Interconnection Agreement has been executed for your TDU to begin reporting your excess generation to Revolution. This timing is completely controlled by your TDU and as soon as Revolution begins receiving the excess generation information, you will begin seeing it reflected on your invoices.

Your electricity meter tracks both inflow and outflow electricity. When your solar panels generate electricity you can't use, those electrons are sent back to the grid as outflow electricity. That is the excess electricity that Revolution buys back which you will see reflected on your invoices.

Revolution will buy back your excess electricity at the contract sales price. Note that you will pay TDU regulated delivery charges for the full amount you consumed from the grid. Those TDU charges are pass through charges from your local regulated utility.

Residential customers with solar panels installed on their property to power their homes.

No, these meters only measure the electricity you consume from the grid and the excess electricity flowing back onto the grid. If a monitoring system was installed with your solar panels, which is separate from your electricity meter, the monitoring system is what tracks all power produced by your solar panels.

Yes. Revolution will purchase, at the energy sales price, an amount of excess generation capped at your usage for that billing cycle. In other words, Revolution will not bank or provide additional credits for any excess generation greater than what you used from the grid for that billing period. Note that you will pay TDU regulated delivery charges for the full amount you consumed from the grid. Those TDU charges are pass through charges from your local regulated utility.

There will be times when you have questions about your solar panel system. 

• Your installer can answer questions about pricing, installation options, and equipment. 
• Revolution can answer questions about your billing, energy credits, or existing buyback plans. 
• Your TDU can answer questions about distributed generation, interconnection, and more. 

Signing up is easy! Simply click Find Rates at the top of our website, enter your ZIP code, and browse the plans available in your area.

Once you've selected the plan that's right for you, follow the enrollment steps online to complete your signup. We'll guide you through the process and handle the details needed to start your service.

If you'd prefer assistance, contact our Customer Care team.

Yes. We use your Social Security Number (SSN) to perform a credit check and determine whether a deposit is required for service. The information is transmitted through secure processes to the applicable credit reporting agency as part of the enrollment process.

The credit check is used solely for enrollment and deposit evaluation purposes. If a deposit is required, you will be notified during the enrollment process and provided with information about your available options.

To help protect your privacy, Revolution Energy does not store or retain your full Social Security Number in our systems. Once the credit check is completed, only the last four digits of your SSN are retained for account verification purposes when you contact our Customer Care team.

If you have questions about how your personal information is used or protected, please contact Customer Care.

In most cases, no. Once you enroll with Revolution Energy, we'll coordinate the switch on your behalf and handle the necessary market notifications to complete your enrollment.

Before switching, we recommend reviewing your current provider's Terms of Service or contract documents to determine whether you are subject to an early termination fee or other contractual obligations. If you're currently under a fixed-term contract, Texas rules generally allow you to switch providers without an early termination fee when the switch is scheduled no earlier than 14 days before your contract expiration date.

Our goal is to make your transition to Revolution Energy as smooth and hassle-free as possible.

Yes. Switching to Revolution Energy will not change the way electricity is delivered to your home or business.

Your local Transmission and Distribution Utility will continue to:

• Deliver electricity to your location
• Maintain the poles, wires, and meters in your area
• Read your meter
• Respond to and restore outages

The same power lines and electric infrastructure that serve your location today will continue to serve you after you switch.

The only change is that Revolution Energy will become your retail electric provider and will handle your electricity supply, billing, and customer service. Your local TDU will continue to deliver the electricity and maintain the electric system.

No. Revolution Energy does not charge a fee to switch your electric service from another retail electric provider.

In some situations, your local Transmission and Distribution Utility may assess a fee for special service requests, such as a requested service start date or expedited service. If applicable, those charges are determined by the TDU and will appear on your bill as pass-through charges.

If you have questions about switching service, our Customer Care team will be happy to help.

Fixed Rate Plans

With a fixed-rate plan, the energy charge in your contract remains the same for the length of your agreement. Fixed-rate plans provide price stability and help make your monthly energy costs more predictable.

Your electricity bill also includes charges from your local Transmission and Distribution Utility (TDU), which is responsible for maintaining power lines, poles, and meters, as well as certain taxes and regulatory charges. These charges are approved by applicable regulatory authorities and may change during your contract term. Any changes to TDU charges or other authorized pass-through charges may increase or decrease your total bill.

Variable Rate Plans

Variable-rate plans do not require a long-term contract, and the energy charge may change from one billing period to the next. While your rate remains the same throughout a billing cycle, it may increase or decrease at the beginning of a future billing period based on market conditions and other factors.

To view a history of our variable rates, please click here.

Green Plans

Green Energy plans support renewable energy generation through the purchase of Renewable Energy Credits (RECs). A REC represents proof that one megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource, such as wind, solar, hydroelectric, geothermal, or biomass.

For customers enrolled in a Green Energy plan, Revolution Energy purchases enough RECs to match the renewable content specified in the plan. Because all electricity delivered through the Texas power grid is combined before reaching homes and businesses, it is not possible to determine the exact source of the electricity delivered to a specific location. However, purchasing RECs helps promote renewable energy development and supports continued investment in clean energy resources.

By choosing a Green Energy plan, you help support renewable energy generation and contribute to a cleaner energy future.

The Electricity Facts Label (EFL) is an important document that summarizes the key details of your electricity plan in a standardized format. It is designed to help you understand and compare electricity offers.

Your agreement with Revolution Energy consists of three primary documents:

• Electricity Facts Label (EFL)
• Terms of Service (TOS)
• Your Rights as a Customer (YRAC)

The EFL provides information such as:

• Energy pricing and charges
• Contract term length
• Early Termination Fee, if applicable
• Renewable energy content
• Average price information at various usage levels
• Fuel mix and emissions disclosures
• Other plan-specific details

We encourage all customers to review the EFL before enrolling so they fully understand the features, pricing, and terms associated with their selected plan.

If you have questions about your EFL or need help understanding any part of it, please contact our Customer Care team and we'll be happy to help.

The Terms of Service (TOS) for each plan are available during the shopping and enrollment process and can be viewed before you enroll.

After you enroll with Revolution Energy, you'll receive a copy of the Terms of Service associated with your selected plan. The Terms of Service is one of the documents that make up your agreement with Revolution Energy, along with the Electricity Facts Label (EFL) and Your Rights as a Customer (YRAC).

If you're an existing customer and need another copy of your Terms of Service, simply contact our Customer Care team and we'll be happy to provide one.

The date your service begins depends on whether you are moving to a new location or switching from another electricity provider.

• Standard Switch: Select a standard switch if you are changing from your current Retail Electric Provider (REP) to Revolution Energy and do not need service to begin on a specific date. Your switch will be scheduled in accordance with ERCOT and utility market timelines, and your service will continue without interruption during the transition.
• Self-Selected Switch: Select a self-selected switch if you are switching from another Retail Electric Provider and would like service with Revolution Energy to begin on a specific date. You can choose your preferred switch date during enrollment, subject to market and utility requirements.
• Move-In: Select a move-in when you are starting new service at a residence where you do not currently have electric service in your name. During enrollment, you can choose the date you would like service to begin, subject to utility processing requirements.
• Priority Move-In: Select a priority move-in when you need service established as quickly as possible. Priority move-in requests are typically processed within 24 to 48 hours, depending on utility availability and market requirements. Additional utility fees may apply, and service completion times cannot be guaranteed.

Please note that special requests, such as a Self-Selected Switch, Move-In, or Priority Move-In, may be subject to charges from your local Transmission and Distribution Utility (TDU). Any applicable TDU charges will be reflected on your bill.

If you need assistance selecting a service start date or have questions about available options, please contact our Customer Care team.

It depends on the type of plan you're enrolled in.

Variable-Rate Plans: If you're on a month-to-month or variable-rate plan, your energy rate may change from one billing period to the next.

Fixed-Rate Plans: If you're enrolled in a fixed-rate plan, your Revolution Energy Charge (the energy rate you pay per kWh) will remain the same throughout your contract term.

Even on a fixed-rate plan, your total bill may change due to factors such as:

• Changes in your electricity usage
• Changes in applicable Transmission and Distribution Utility (TDU) delivery charges
• Taxes and regulatory fees
• Plan-specific fees or credits, if applicable

TDU charges are established by your local utility company and approved by applicable regulatory authorities. Because these charges are separate from your energy rate, they may increase or decrease during your contract term and may affect your total bill.

If you have questions about the charges on your bill or would like help understanding your rate, please contact our Customer Care team.

We understand that price is an important factor when choosing an electricity provider, and we respect your decision to shop for the plan that best meets your needs.

Many customers choose to stay with Revolution Energy because they value more than just the rate. We are committed to providing:

• Friendly, knowledgeable Customer Care
• Easy access to support when you need it
• Fast response times
• Accurate and transparent billing
• Timely issue resolution
• A straightforward customer experience

Our goal is to earn your trust and business every day by delivering exceptional service and support. We truly appreciate the opportunity to serve your electricity needs and hope to remain your provider for years to come.

A credit review is performed during enrollment to determine whether a deposit is required. For residential customers, the current deposit amount is $350. Commercial deposit requirements vary based on factors such as anticipated usage and credit history.

If a deposit is required, it must be paid before enrollment can be completed. Deposits may be paid by credit or debit card.

Some customers may qualify for a deposit waiver under applicable Texas regulations, including customers who provide an acceptable letter of credit, meet certain credit requirements, are 65 years of age or older, are certified victims of family violence, or are medically indigent. In some cases, a guarantor may be accepted in lieu of a deposit.

After 12 consecutive months of on-time payments for residential customers, or 24 consecutive months for commercial customers, and compliance with the Terms of Service, the deposit and any applicable interest will generally be applied as a credit to your account within 30 days.

If you discontinue service with Revolution Energy, your deposit and any applicable interest will generally be returned within 30 days after all final charges have been calculated and any outstanding balances have been satisfied.

If you have questions about a deposit requirement, waiver eligibility, or deposit status, please contact our Customer Care team.

It depends on the type of plan you're enrolled in.

• Month-to-month (variable-rate) plans generally do not have an Early Termination Fee.
• Fixed-term plans may include an Early Termination Fee if service is canceled before the contract expiration date.

You can find any applicable Early Termination Fee and other plan details in your Electricity Facts Label (EFL) and Terms of Service (TOS).

Please note that Texas customers may switch to another retail electric provider without an Early Termination Fee when the switch is scheduled no earlier than 14 days before the contract expiration date.

If you're unsure whether your plan includes an Early Termination Fee or would like help reviewing your options, please contact our Customer Care team and we'll be happy to assist you.

Your electric service will not automatically end when your contract expires.

Before your contract expiration date, Revolution Energy will provide information about your renewal options, including any available plans and pricing. At that time, you may choose to enroll in a new plan that best fits your needs.

If you do not select a new plan, your service will continue in accordance with the terms of your renewal notice, Terms of Service, and applicable regulations.

We encourage you to review your renewal options carefully and contact our Customer Care team if you have any questions or would like assistance selecting a new plan.

You may renew your Revolution Energy plan up to 45 days before your current contract expires without incurring an Early Termination Fee.

To help you prepare for your contract expiration, Revolution Energy will send three renewal notices before your contract expires, providing information about your available renewal options, pricing, and important contract terms.

You may choose to renew your current term length or select a different plan that better fits your needs.

Please note that energy prices change over time, so available renewal rates may differ from the rate on your current plan.

If you do not select a new plan before your contract expires, your service will continue in accordance with the terms described in your renewal notice and Terms of Service.

If you'd like assistance reviewing your renewal options, please contact our Customer Care team.

Your new renewal plan will become effective on your contract expiration date if that date coincides with your scheduled meter read date.

If your contract expiration date falls between meter read dates, the renewal plan will become effective on the next scheduled meter read date following your contract expiration.

You will receive multiple renewal notices before your contract expires, giving you time to review your options and select the plan that best fits your needs. If you have questions about your renewal date or available renewal plans, please contact our Customer Care team.

The steps depend on why the Switch Hold was placed.

1. If the Switch Hold Is Due to an Outstanding Balance with a Previous Retail Electric Provider (REP)

A Switch Hold may be placed if there is an unpaid balance with a previous electricity provider.

To remove the hold:

1. Pay the outstanding balance owed to the previous provider.
2. The previous provider will then begin the process of having the hold removed.

Once the hold has been removed, your enrollment with Revolution Energy can proceed.

2. If the Switch Hold Is Due to Meter Tampering

A Transmission and Distribution Utility (TDU) may place a Switch Hold if meter tampering or unauthorized use of electricity is identified at the service location.

To remove the hold:

1. Resolve any charges or requirements related to the meter tampering investigation.
2. Once the matter has been resolved, the process to remove the hold can begin.

Your current provider or TDU can provide additional information regarding the specific requirements.

3. If You Are a New Occupant and Are Not Responsible for the Previous Customer's Charges

Texas regulations allow a new occupant to request removal of a Switch Hold by demonstrating that they are not responsible for the previous customer's debt.

To begin the process, complete a New Occupant Statement (English) (Spanish) and provide one of the following supporting documents:

• A utility bill in your name from a different service address, dated within the last two months.

Acceptable utility bills include:

• Natural gas or propane
• Water or sewer
• Electricity
• Cable or internet (Cell phone bills are not accepted.)
• A current, signed lease agreement that includes:
• The service address
• Tenant and landlord/property manager names
• Signature pages signed by all required parties
• Effective lease dates

Note: The lease start date must be after the date the Switch Hold was placed, and all required signatures must be present.

• A notarized landlord affidavit.
• Closing documents showing ownership transferred after the Switch Hold was placed, such as:
• A signed closing statement; or
• A recorded deed showing the property address.
• A certificate of occupancy showing new occupancy after the Switch Hold was placed.
• Other comparable documentation demonstrating that you are the new occupant and are not responsible for the previous customer's charges.

Once the required documentation is received, Revolution Energy can submit the information to the applicable parties for review.

To begin this process, please contact our Customer Care team. We'll be happy to explain the requirements and assist with submitting the necessary documentation.

If you enrolled with Revolution Energy and would like to cancel your service request, please contact our Customer Care team as soon as possible.

If you are switching from another retail electric provider, Texas regulations generally allow you to cancel your enrollment without penalty within three federal business days of receiving your Terms of Service, Electricity Facts Label (EFL), and Your Rights as a Customer (YRAC) documents.

If more than three federal business days have passed, you may still choose another provider. Depending on the circumstances and the type of plan selected, additional terms or fees may apply. Please review your Terms of Service (TOS) and Electricity Facts Label (EFL) for details.

If you enrolled as part of a move-in request, the three-business-day right of rescission does not apply. If you wish to cancel move-in service, please contact our Customer Care team as soon as possible. You will remain responsible for any applicable charges incurred while service was provided to the premise. Please review your EFL and TOS for information regarding any applicable Early Termination Fee.

If you have questions about your enrollment status or cancellation options, our Customer Care team will be happy to help.

We're sorry to hear you're considering leaving Revolution Energy.

Before you make a decision, we'd welcome the opportunity to learn more about your experience and see if there's anything we can do to better meet your needs. Whether your concern is pricing, billing, service, or something else, our Customer Care team would be happy to discuss it with you.

If you decide that switching providers is the best choice for you, we respect your decision and will work to ensure the transition is as smooth as possible.

Please contact our Customer Care team if you'd like to discuss your options or share feedback.

Yes. If you own or manage multiple properties, you can add an additional service address to your existing Revolution Energy online account.

To add a new service address:

1. Log in to your online account.
2. Navigate to the Plan Information section.
3. Select Add Service Address.
4. Follow the prompts to complete the enrollment.

Once the additional service address has been added, you can easily switch between properties using the service address selector within your online account.

If you need assistance adding a service address or enrolling service at another property, please contact our Customer Care team and we'll be happy to help.

To participate in Revolution Energy's Solar Buyback Program, you'll need to complete the following steps:

1. Execute an Interconnection Agreement with your local Transmission and Distribution Utility (TDU). Once your TDU approves your system and confirms it is ready for operation, excess electricity exported to the grid can be measured and reported.
2. Enroll in an eligible Revolution Energy Solar Buyback plan, such as:
• Let Freedom Ring Green
• Allegiance Green
3. Ensure you have a meter capable of measuring both electricity received from the grid and excess electricity exported to the grid. Your TDU can provide information about metering requirements and any associated charges.

Your excess generation will be reflected on your invoice once Revolution Energy begins receiving the necessary data from your TDU. Because TDUs may take several billing cycles to begin reporting excess generation after your interconnection agreement is approved, Solar Buyback activity may not appear immediately on your bill.

For complete program details, eligibility requirements, and current Solar Buyback options, please visit our Solar Buyback Program page or contact Customer Care.

Your electricity meter records both the electricity you receive from the grid (inflow) and the excess electricity your system sends back to the grid (outflow).

When your solar panels generate more electricity than your home uses, the excess electricity is exported to the grid and recorded by the meter as outflow. Your local Transmission and Distribution Utility (TDU) reports this information to Revolution Energy, and the exported electricity eligible under your Solar Buyback Program is reflected on your bill.

For additional information about how excess generation is treated under the Solar Buyback Program, please visit our Solar Buyback Program page or contact Customer Care.

The Solar Buyback Program is available to eligible residential customers who own and operate a qualifying renewable energy system at their residence and meet the program's enrollment requirements.

To participate, customers must be enrolled in an eligible Solar Buyback plan and have the required interconnection and metering arrangements in place with their local Transmission and Distribution Utility (TDU).

For complete eligibility requirements and current program details, please visit our Solar Buyback Program page or contact Customer Care.

Not necessarily.

The information used for Revolution Energy's Solar Buyback Program is based on the electricity usage and excess generation data provided by your local Transmission and Distribution Utility (TDU).

If you have a separate solar monitoring system installed by your solar provider, it may display different information than what appears on your electric bill because it measures your solar system's performance for a different purpose.

If you have questions about the generation information shown on your bill, please contact our Customer Care team.

Deregulation introduced competition into the Texas electricity market, giving many customers the ability to choose their retail electric provider instead of purchasing electricity from a single utility company.

Before deregulation, customers generally had only one electricity provider option based on where they lived. Today, customers in eligible areas of Texas can shop for and select the Retail Electric Provider (REP) that best fits their needs.

While you can choose your electricity provider, your local Transmission and Distribution Utility (TDU) continues to:

• Deliver electricity to your home or business
• Maintain the poles, wires, and meters
• Restore power during outages
• Read your meter

Your Retail Electric Provider, such as Revolution Energy, is responsible for services such as:

• Electricity supply
• Billing Customer service
• Plan offerings

No matter which provider you choose, your local TDU continues to deliver electricity and maintain the electric infrastructure serving your location.

To see whether service is available in your area, enter your ZIP code using the Find Rates tool on our website.

No. Enrolling with Revolution Energy does not require new wires, new equipment, or a new meter in most situations.

Your local Transmission and Distribution Utility (TDU) will continue to deliver electricity to your home or business using the same poles, wires, and meter that serve your location today. The only change is that Revolution Energy becomes your retail electric provider and handles your electricity supply, billing, and customer service.

In certain circumstances, such as participation in specialized programs or service upgrades requested by the customer or required by the TDU, additional equipment may be needed. However, simply switching to Revolution Energy does not require any changes to your existing electric service setup.

If you have questions about your meter or service location, please contact our Customer Care team.

The answer depends on the type of meter installed at your location.

Advanced (Smart) Meters display usage information digitally and are generally easy to read. You can also access detailed meter and usage information by creating an account with Smart Meter Texas.

Traditional Analog Meters use a series of dials to record electricity usage.

If you have questions about your meter readings, electricity usage, or information shown on your bill, please contact our Customer Care team and we'll be happy to help.

A meter reading is a measurement of the amount of electricity used at your home or business.

Your local Transmission and Distribution Utility (TDU) records meter readings on a regular schedule and provides that information to Revolution Energy for billing purposes.

To determine your electricity usage for a billing period, the TDU compares the beginning meter reading to the ending meter reading. The difference between those readings represents the amount of electricity used during that period and is measured in kilowatt-hours (kWh).

You'll find your meter readings and usage information on your monthly bill.

If you have questions about your meter readings or electricity usage, please contact our Customer Care team.

The Texas electricity market uses a lot of industry terms and acronyms. Here are some of the most common ones you may see on your bill, contract documents, or our website.

General Electricity Terms

kWh (Kilowatt-hour)
The standard unit used to measure electricity consumption. Your monthly electricity usage is measured in kWh.

kW (Kilowatt)
A measure of electricity demand, or the amount of electricity being used at a specific point in time.

Demand Charge
A charge based on the highest level of electricity demand during a billing period. Demand charges generally apply to certain commercial accounts and typically do not apply to residential customers.

Common Charges

Energy Charge
The charge for the electricity you consume, typically calculated using your usage (kWh) and your plan's energy rate.

Base Charge
A recurring monthly charge that may apply regardless of how much electricity you use.

Late Payment Fee
A fee that may be assessed when a past-due balance is not paid by the due date shown on your bill.

Organizations and Market Participants

REP (Retail Electric Provider)
A company that sells electricity plans to customers and handles billing and customer service. Revolution Energy is a REP.

TDU (Transmission and Distribution Utility)
The local utility company responsible for delivering electricity, maintaining poles and wires, reading meters, and restoring power outages. Examples include Oncor, CenterPoint Energy, AEP Texas, and TNMP.

ERCOT (Electric Reliability Council of Texas)
The organization responsible for managing the flow of electricity across most of Texas and coordinating the state's electric grid.

PUCT (Public Utility Commission of Texas)
The state agency that regulates the Texas electric market and protects consumers.

Account and Service Terms

ESI ID (Electric Service Identifier)
A unique number assigned to a specific electric service location and meter.

Switch Hold

A restriction that may prevent a customer from changing electricity providers until certain requirements have been satisfied.

Advanced Meter (Smart Meter)

A digital meter that automatically records and communicates electricity usage information.

Contract Documents

EFL (Electricity Facts Label)

A standardized document that summarizes the key features of an electricity plan, including pricing, contract length, renewable energy content, fees, and other important details.

TOS (Terms of Service)

The document that outlines the terms and conditions of your electricity service agreement.

YRAC (Your Rights as a Customer)

A document that explains your rights and protections as a Texas electricity customer.

Together, the EFL, TOS, and YRAC make up the primary documents governing your electricity service agreement.

If you don't see a term you're looking for, please contact our Customer Care team and we'll be happy to help.

If your power goes out, please contact your local Transmission and Distribution Utility (TDU) directly. TDUs are responsible for maintaining power lines, poles, meters, and restoring service during outages.

While Revolution Energy supplies your electricity, your local TDU owns and maintains the electrical infrastructure that delivers power to your home or business. Because of this, they are the fastest and most appropriate point of contact for outage reporting and restoration updates.

Want outage updates sent directly to you? Most TDUs offer outage alert programs by text, email, or phone. Click your TDU's name below to learn more and sign up.

You can find your TDU listed on your electricity bill or use the contact information below:

AEP Texas North and AEP Texas Central: (866) 223-8508

CenterPoint Energy: (800) 332-7143

Oncor Electric Delivery: (888) 313-4747

Texas-New Mexico Power: (888) 866-7456

For life-threatening emergencies or downed power lines, call 911 immediately and then contact your local TDU.

If you or a member of your household relies on electric-powered medical equipment or has a medical condition that makes continuous electric service especially important, please contact our Customer Care team as soon as possible.

We can provide information about the Critical Care Residential Customer and Chronic Condition Residential Customer designation programs administered by your local Transmission and Distribution Utility (TDU), including eligibility requirements and the forms that may need to be completed by a physician.

You can also visit our Bill & Support page for additional information about available customer assistance resources.

Please note that a Critical Care or Chronic Condition designation does not guarantee uninterrupted electric service during outages. Customers who rely on electricity for life-sustaining medical equipment should always have an emergency preparedness plan and backup power arrangements in place.

If you have questions about eligibility or the enrollment process, our Customer Care team will be happy to assist you.

Revolution Energy purchases electricity generated from a variety of sources, including:

• Natural gas
• Wind
• Solar
• Nuclear
• Coal
• Other resources available within the Texas electric grid

The specific fuel mix associated with your plan can be found in your Electricity Facts Label (EFL). The EFL also includes information about renewable energy content and environmental disclosures required by Texas regulations.

Because electricity delivered through the grid comes from many generation sources operating at the same time, the electricity serving your home or business is supplied through the interconnected Texas electric system managed by ERCOT.

If you have questions about the fuel mix or renewable energy content of a specific Revolution Energy plan, please contact our Customer Care team.

There are several reasons why your electric service may be interrupted.

Past-Due Account Balance

If your account has a past-due balance that remains unpaid after the required notice period, service may be disconnected for non-payment in accordance with applicable regulations. Before a disconnection occurs, Revolution Energy will provide the required notices, including information about the amount due and the scheduled disconnection date.

If your service has been disconnected for non-payment, please contact our Customer Care team as soon as possible. We can review your account, discuss available payment options, and explain the steps required to restore service.

You can also visit our Bill & Support page for information about payment assistance programs, deferred payment plans, and other resources that may be available.

Power Outage

Your service may also be interrupted due to a power outage, severe weather, equipment failure, or other issues affecting the electric grid.

If you believe your outage is not related to a past-due balance, please contact your local Transmission and Distribution Utility (TDU) to report the outage and obtain restoration information.

If you're unsure why your power is out, please contact Revolution Energy Customer Care and we'll be happy to help determine the cause and discuss your available options.

The steps for restoring service depend on the reason your power was disconnected.

If your service was disconnected for non-payment:

• Contact Revolution Energy Customer Care as soon as possible.
• In many cases, service can be restored after any required payment obligations have been satisfied.
• Depending on your circumstances, you may also be eligible for a payment arrangement or deferred payment plan. For more information, visit our Bill & Support page or speak with a Customer Care representative.

If your service is interrupted due to a power outage or another issue affecting the electric grid:

• Contact your local Transmission and Distribution Utility (TDU) to report the outage and obtain restoration updates.
• Outage restoration is managed by the TDU and cannot be expedited by Revolution Energy.

Once a reconnection order has been issued, restoration times vary based on the type of meter at your location:

• Smart Meter (Advanced Meter): Service is often restored within a few hours, although restoration times may vary.
• Traditional Analog Meter: Reconnection may take 24 to 48 hours, depending on technician availability and the TDU's workload.

If you have questions about the status of your service or what is needed to restore power, please contact our Customer Care team and we'll be happy to assist you.

Yes. Revolution Energy offers Green Energy options for customers who want to support renewable energy generation. Eligible plans can be identified during the enrollment process.

Green or renewable energy is electricity generated from naturally replenishing resources such as:

• Wind
• Solar
• Hydroelectric
• Geothermal
• Biomass

When you enroll in a qualifying Green Energy plan, Revolution Energy purchases Renewable Energy Credits (RECs) associated with renewable energy generation. RECs help support the production of renewable energy and allow customers to match their electricity usage with renewable energy generated on the electric grid.

Additional information about the renewable energy content of your plan can be found in your Electricity Facts Label (EFL).

If you have questions about our Green Energy options or would like help selecting a plan, please contact our Customer Care team.

Sharing Revolution Energy with friends and family can pay off!

When you enroll with Revolution Energy, you'll receive a personal referral code that you can share with others. If someone uses your referral code to enroll in an eligible Let Freedom Ring or Let Freedom Ring Green introductory plan, both you and your friend will receive a $25 bill credit as our way of saying "thank you."

A few things to keep in mind:

• Each customer receives a unique referral code after enrolling.
• The referred customer must enroll in an eligible Let Freedom Ring or Let Freedom Ring Green plan.
• Both the referring customer and the new customer receive a $25 bill credit.
• The referred customer will receive their bill credit on their sixth invoice from Revolution Energy.

If you've misplaced your referral code or have questions about the program, please contact our Customer Care team and we'll be happy to help.

If you are moving out of your home or apartment, the easiest way to schedule your move-out is through your Revolution Energy online account.

1. Log in to your online account.
2. Navigate to Plan Information.
3. Select Terminate or Move Service.
4. Follow the prompts to submit your move-out request and preferred move-out date.

If you're moving to a new address and would like to continue service with Revolution Energy, you can also use the Terminate or Move Service option to begin the process.

If you are unable to submit your request online, please contact our Customer Care team for assistance.

Please note that Early Termination Fees generally do not apply when you move from your service address. To process your move-out request, we may ask for documentation verifying the move, such as a lease agreement, closing documents, or other proof of occupancy at a new address.

If you have any questions about moving your service or scheduling a move-out, our Customer Care team is happy to help.

You can view our historical month-to-month rates by clicking here.

To find the rates you're looking for:

1. Select the plan.
2. Select your TDU
3. Choose either Residential or Commercial service.
4. Click Submit to view the available rate history.

Yes. You may change your plan at any time. However, if you are currently enrolled in a fixed-term contract, changing plans before your contract expires may result in an early termination fee, as outlined in your Terms of Service.

Before making a change, we recommend reviewing your contract documents or contacting our Customer Care team to understand any applicable fees and available plan options.

We're always happy to help you find a plan that best fits your needs.

Your Revolution Energy online account gives you convenient access to important account information and self-service tools. Through your account, you can:

• View your current account balance
• Make a payment online
• View and download current and past invoices
• Review your billing and payment history
• Enroll in or update AutoPay
• Manage your Paperless Billing preferences
• Update your payment information
• Access account details and important account notifications

Managing your account online is the quickest way to access your billing information and make changes to your account at any time.

If you need additional assistance contact our Customer Care team.

Signing up is easy. Simply click Account Login at the top of our website and click on Haven't set a password yet? first try using the "Forgot Password?" or "Haven't Set a Password Yet?" links on the login page. We'll send a verification code or instructions to the email address associated with your account so you can reset or create your password.

If you need assistance creating your account, please contact our Customer Care team and we'll be happy to help.